Q: When will my package arrive?
A: Orders placed before 3pm typically ship the same day. When your package arrives depends on your location and the carrier. Normally we will ship your package by FedEx because we believe they will get you your package the safest, fastest, and at the best price. FedEx also provides Saturday home deliveries which we use. We track every package we ship until it is delivered and have learned that in many instances ground shipping results in next day deliveries for those customers in and near the Mid-Atlantic region. This map illustrates service schedules in business days for FedEx Ground shipments. At our option we may ship by an alternative carrier if we believe that will result in faster, more efficient delivery. The shipping fee paid when an order is placed will be the final cost regardless.
Q: What is the difference between Ground or Home delivery?
A: Both ship by FedEx. Home delivery is for residential, ground delivery is for business locations. Home delivery also includes Saturdays.
Q: How are shipping rates calculated?
A: Shipping rates are based on weight and package dimensions and are automatically calculated in real time by our shopping cart based upon your zip code for your convenience. Our shipping charges reflect the cost to ship with tracking numbers and include our cost to box and pack, then the carrier charge for truck and fuel etc. Typically as you add more products to an order the shipping cost will not significantly increase.
RePotme absorbs routine extra fees when they occur and the charge for shipping quoted in the shopping cart is the charge you will pay regardless.
Q: What if my address is a P.0. Box?
A: All commercial carriers require a physical shipping address and none will ship to a P.O. Box. Please provide a physical address in the shopping cart.
Q: Do you ship internationally?
A: Yes. We are happy to work with you if you are located outside the United States. Our website will support shipping & handling and price quotes for your order anywhere in the world. Because of the complex nature of shipping items of unusual weights and sizes we reserve the right to cancel an order in the event of unforseen costs over and above those quoted on our website. Examples include orders for large numbers of ceramic pots, quantities of heavy medias or orders that require multiple boxes due to unique country box size limitation. Should it be necessary to hold or cancel an order we will of course communicate by email the circumstances and provide you the customer the opportunity to make necessary changes so that we can ship the order. Typically we will ship USPS Priority International, and transit time is 6-10 days. Please contact us directly at Customer Service or (302) 855-5859 if you have any unusual requests.
Some items can be difficult to ship depending on the regulations of the receiving country and Customs. Fertilizer, Mixes and Media may require extra clearance and it is your responsibility to determine if that is the case before placing an order. Once we ship to you at an International address, we can't be responsible for Customs or other administrative or regulatory foreign governmental regulations, restrictions or roadblocks.
If you are purchasing products for export, you are responsible for any necessary export documentation before shipment is made to a foreign country. Customer is responsible for all fees, duties and any other charges (should there be any) related to the import of products purchased from and shipped by rePotme.com to the customer or for the customer. You, the customer, agree to these terms & conditions when placing an international order with rePotme.com.
Once we receive your order we will acknowledge it by email and will typically ship within one business day. A tracking number will be forwarded to you at the time of shipment.
Q: What if I live outside the Continental U.S. but in a U.S. State or Protectorate?
A: We recognize that these locations may be dramatically less expensively served by shipping via USPS. We are willing to ship by USPS to these areas on an exception basis. Please contact us directly at Customer Service or (302) 855-5859 to make these arrangements.