Customer Reviews

These are some of the compliments our customers have sent us, hot off the press....

As of 6/3/09

Hello!

Thank you for the follow-up email and for your organized and efficient business.

I do a lot of ordering online, and I have NEVER had a company ask if the shipment arrived, and in what condition. The order was packed perfectly, everything arrived in excellent condition. Your merchandise is just as stated on your website. You have what I would call "A classy operation" !

Keep up the good work!

Sincerely,

A very satisfied customer,

Ann B. ---- New Franken, WI

Wow! I must say, I'm impressed!

First off, my order did arrive safe and sound - it was a Mother's Day present and my mom LOVES it! I bought her a Phalaenopsis a few years ago and despite her thoughts that she would kill it immediately, she has done a wonderful job caring for it. She has experienced several bloomings, her original pot is now quite small and we plan to transplant it together once I visit her in late June. She was originally terrified of this but after showing her your tutorial, she feels we can do it. By then the current blooming will have finished.

My mother was overly pleased with the pot I selected - the color and craftsmanship just tickled her. She spent about 10 minutes talking to me about the little details here and there and how it looks so good in the room. She was also flabbergasted at the amount of media she received. She expected perhaps enough to do one pot - not enough to do several! I can't wait to see the items myself and look forward to purchasing pots for my own African Violets from you when the time to repot them grows nearer.

Lastly, it's amazing you send me this e-mail in light of a current situation. Back in early March I had made an online purchase from another company. By the beginning of May, I became quite concerned as I had neither received ANY contact from that company nor had I received the item I purchased. On top of that, when I checked my "order status" it had remained at pending. I sent them an e-mail to inquire as to the reasons for this and their reply was that they were out of stock of a particular item needed to make my order. No apologies or anything.

That... just astounds me. They could have informed me in the very beginning! Needless to say, to receive GREAT service from you restores some of my broken faith in online shopping. I can guarantee that you have a customer for life in me, and in all of my friends! Keep up the great work!

Sincerely Pleased,

Bridget N. -----Bay City, MI

I have owned several phals for about 6 years. One or two have not bloomed since the original purchase years ago. However, I found your website and purchased the necessary items to repot my phals. Well, let me tell you, the one that hasn't bloomed in 6 years has now put on a spike in the last week. At first I thought it was a root, but, low and behold, it is a spike. And, only after I repotted it. I must tell you that the roots were a mess, many rotted. However, I followed your online instructions as best as I could, and all are doing much better and putting on new leaves. Even the one with the new spike. Which, I found really amazing.

Bonnie L. ----- Watsonville, CA

I just wanted to report wonderful results with the Get Off Me product I purchased. The scale have dried up; moreover, the roly polys that insisted on eating roots have vacated the greenhouse, for the most part. My greenhouse always smells good after an application, which has been weekly since I received the product. Thanks again!

Vanessa C. ----- Waco, TX

Yes, I received my order and I am pleased with it. I look forward to repotting when the blooms drop off.

I have combed your website and appreciate all the information you have. It is nice to have so much concisely offered in one place. This is my first orchid and I am thoroughly enjoying it. I'm sure there will be more to come and I will be returning to your website for more of your products.

I grew up in a small town and appreciated the customer service the local merchants gave each customer. I got that same service when I talked with you the day I placed my order. The order was probably small by your standards but you spent a fair amount of time on the phone educating me about the care of orchids and the benefits of different products - that is a lost art these days. You will be getting a lot of positive advertising from me when the opportunity arises - I'm starting with the friend who gave me the orchid.

Thanks again for your time and you will be my go-to place for future needs.

Barbara W ----- Fenton, MO

Thank you for the follow-up email! Yes!! my order arrived FAST - got here yesterday and I just ordered Sunday P.M. I love shopping with you, the potting mixes are the best I have found, your shipping is fair and FAST and your customer service is the best!! Your web-site is also VERY helpful!!

Wishing you a Happy New Year and continued success!!

Melanie P. --- Hoschton GA

Hi! I emailed you last spring when I received that wonderful Monterey bark & being anxious to repot.

The results have been amazing! Got summer blossoms I hadn't seen for a long time. And NOW, I have six (6)!, normally Christmas orchids budding out for the past two weeks! This has never happened before. Am praying my baby Angraecum sesquipedale will make its Christmas presence. Mama Angr left the scene quite a few years ago so baby is big enough now to take over the job she did so magnificently.

Just can't thank you enough for this great new bark. It's obviously the best!

I'll be ordering new Spagnum from you probably next late February 2009 as all my Phal's & Paph's need new badly. One Phal is OK & is giving me a new flower stem.

Your company is the very first I've ever written to like this. Probably because you're the first I've ever felt deserved it.

Thank you many times over,

Diana M. --- Spokane WA

David,

I have to congratulate you and your company on the best customer service I have ever had for an on-line transaction. I have lived with an APO for almost 10 years, and your company is the first EVER to send me an email confirming delivery.

I'll be sure to use your company again, and recommend you to anyone I know who loves orchids.

Thanks a million.

Brian E. -- U.S. Military Overseas

Dear rePotme,

Thank you for checking on my order. It arrived safely Friday afternoon. Thank you for the amazingly quick order processing and shipment. I am very happy with the products (Classic Mix, FEED ME! MSU, Clear Pots) that I received. I have already repotted my Phal. seedlings. I also want to commend you on, and thank you for, the great personal service that I have received from your company. This is a rare thing in today's world. You definitely have a customer for life and someone who is spreading the word of such a great company.

Thank you again,

Cindy S. --- Mattawan, MI

Hi rePotme, I wanted to tell you that your GET OFF ME! really worked for those gnats that were driving us crazy. They drop immediately when the stuff hits them! Absolutely Great.
Thanks!!

Gloria T. --- Silver Spring, MD

Dear rePotme,

Once again, you have exceeded my expectations! From the speed of processing my order to how quickly it arrived at my front door!

I just threw out the remainder of a "Premium" store bought bag of Orchid mix. When I compared that one with yours there was nothing but differences! Your quality of materials far surpasses any other brand that I have ever used, it retains moisture far longer than the others, and the blend of high quality materials is beyond anything I have found elsewhere.

I have a habit of purchasing mishandled Orchids from nurseries, and usually have experienced minimal growth....until I started using your mixes and (FEED ME!) fertilizer. My Cattleya that has not done anything in two years has started growing two new pseudobulbs and there is very notable root growth after a month of being re potted! And the same goes for several other Orchids in my collection! Once again, thank you! If I'm ever out your way, I will definitely stop by to thank your staff personally. You have another customer who will keep returning as long as I'm growing Orchids!

Ron B. --- Twinsburg, OH

To my unseen friends at rePotme.com...

Wow! As a brand new orchid grower (I adopted 3 [an oncidium, a phalaenopsis, and a cattleya] from someone who swore she kills everything she touches), I was daunted by the complexity of orchid care. Then I found your website and your products, which made me feel that it was possible for someone completely ignorant about orchids to succeed. And now... this incredible newsletter arrives, telling me what changes occur in each month, and what needs to be done to maximize the flowering and growth potential of these amazing plants.

Thanks, from the bottom of my heart! I'm your customer for life.

Teri T. ---- Silver City, NM

Hi ... the service is fabulous as always!!

The Monterey Bark is excellent.....I put 3 failing Phals in it in March with some Sphagnum Moss mixed in and they're coming back to life! I wish I would have taken before pictures to show you the after! Root growth is phenomenal.

Thank you!!!

Tess T. ---- Hampstead, MD

I LOVE your site. Clean, easy to use, your cart actually WORKS, everything was packaged quite well. Very professional, and a welcome change in the world of orchid supply e-commerce -- which on the whole I have found to be quite horrifying.

My only request would be that you continue to expand your ceramic pot line. it's extremely difficult to find nice ceramic pots, and moreover to find them in colors other than dark hues like blue or teal. Seeing a few more color choices for some of the lovely pots you have would be great - often I find the color I want (green, yellow, red), or the pot I want, but rarely both! =)

I will certainly order from you again, and have referred you already to friends and family.

Thank you for the lovely e-commerce experience,

Wendy M. ---- Redlands CA

Hi! I just wanted to thank you for your wonderful service. I'm completely new to the world of orchids -- I received a Brassocattleya Maikai for my birthday, and have been having a bit of a difficult time sorting out information and finding appropriate supplies for my little plant. Your website was so easy to use and informative, and I was able to get everything I needed very quickly and without confusion. The ceramic pot, (plus FEED ME! Orchid Fertilizer and Classic Orchid Mix) I ordered is beautiful, and I received the shipment less than 20 hours after placing it! I'm impressed!

Rebecca H. ---- Annapolis MD

rePotme - I love your site & am very pleased with the information you provide. I've used all that I ordered from your company & have had orchids blooming for the last 6 months, because of what I learned from you. My blooming orchids were given to me by a grocery store nursery & we're mostly shriveled, brown & appeared dead. Thru your site I was able to identify, repot & give them the right conditions to thrive & bloom.

Janna P. --- Edmonds, WA

Hi,

My order arrived yesterday and was, as always, in very good shape.

Thanks.

A few comments on my experience with your company and my impressions of your services: your representations of your products match the actual products, your instructional materials are superb, shipping is prompt and packaging is excellent. All in all, shopping from you using the internet is a pleasure. Keep up the good work!

Blanche P, Cambridge MD

I received my order of Imperial Orchid Mix yesterday. Really beautiful mix. I've not seen anything to compare with it. Thank you for a great product!

Ruth T, Williamsville NY

Order arrived yesterday. Great Product! Very Quick Shipping! Great Customer Service! In my opinion, there's nowhere else to buy orchid supplies except from rePotme.com

Eric Y, Piscataway, NJ

"Dear rePotme,

So sorry for the slight delay in getting back to you - but I was way too busy re-planting and "playing" with all the terrific ingredients you sent. You asked, "am I happy with my order?" - well let me tell you, I'm beyond thrilled. Everything was even better than promised on your site.

I have been "into" plants my whole life and always wanted to be able to buy small amounts of various different ingredients to add to a mix I was 'creating'. (one of my favorite hobby pastimes) Most of the time when I would read about someone adding something new to a planting mix - I was unable to find it or could only find a 50 lb. bag for $50 or more. Your "Scoops to Go" was like being a kid in a candy shop for me. I had such fun deciding what to try and still stay in some kind of a budget. The quality was absolutely amazing. You said they would be in heavy duty bags with handles and they really were! The Perlite you sent was the FIRST time I have ever seen a bag of Perlite that wasn't half dust. Also, the very nice touch of a couple of the bumblebee and dragonfly clips being included in my order was a surprise - and thank you for that too.

Just in case you are wondering if I even grow orchids - well I started about 2 years ago and had purchased 3 inexpensive but healthy ones. One paph, one phrag, and one phal. I had always shied away from them because the potting requirements seemed so tricky. Then I saw an ad for that other kind of orchid mix that I think you seem to be referring to in your site - the one with 'secret ingredients.' It made it all seem so easy so I bought some and decided to give it a go. Well, they did really well for the first few months, then a very slow constant decline. They all lasted about one year and then I gave up and tossed them. It wasn't until I read all the info on your site (and referencing a magazine) that I discovered that the diatomite does absorb and hold the salts - and that they can't be leached out via normal methods. What a surprise! But it does explain why the plants kept going down hill. Oddly enough, the last t time I did buy a bag of that un-named mix it came with a little note saying that this material absolutely DID NOT need to be flushed at all. I had been using their fine seedling mix in a cactus mix that I put together and strangely, very shortly after finally giving the pot a light feeding I had algae growing on all the pieces of the diatomite. I should have figured it out myself, but I am glad that you explained it so thoroughly.

Before this gets any longer, here are a few more thoughts. Love your products, the fantastic quality, the website pics and thorough explanations of everything you sell. All the little extra info/help sites are wonderful too and were a big help to me. Your customer service and follow-up is great too. How many companies write you to find out if you are happy with your purchase and then throw in a little something extra too? The plastic pots I purchased are wonderful - the best design I've ever seen. I already have started transferring some cactus and succulents into them. It is obvious to me that you researched this area before just stocking whatever you could find. The drainage and air flow into the bottom - and combined with your wonderful mixes - it is perfect. I would be ordering again today if I could. LOL

I am planning on being a life-time customer. You offer exactly what I always wished existed. Please keep up your excellent work - and if I may be so bold - add EVEN MORE neat stuff.

It is due solely to your company that I will be trying orchids again in the near future. And when I do they will be going into ONLY one of your premium blends (and with some luck also into one of those gorgeous ceramic pots).

Thank you again so very much for everything. It was a real privilege for me to find and do business with such a wonderful company. You'll be hearing from me again soon (LOL) with another order."

Carol I. --- Aurora IL

Received my second order ( 8 African Violet Pots ) and I am just as pleased as with the first order ( 3 African Violet Pots ). They are truly lovely works of art and all were received in great shape. You have the best packaging I've seen. Thanks so much!

Linda C. -- Fair Oaks, CA

"Thanks for checking up with me about the arrival of my order. Shipment was perfect.

I have to admit that my orchids, especially Paphiopedilum, look much better after application of the FEED ME! MSU granular fertilizer. I use it at 1 tsp per PUR filter purified water every two weeks, I water most of my orchids that are in bark twice per week. Orchids that are in finer bark or more water retaining media are watered once per week. ... By the way, my Vandofinetia 'Blaupunkt' started a spike about 2 months after I applied the FEED ME!. It did not bloom for about 2 years after it was received from a grower with a spike. I'm going to experiment with Coconut Husk fibers as all orchids that I received in this medium (Vandofinetia, Ascocentrum, several Psychopsis) look exceptionally healthy."

Norman P. -- Suwanee, Georgia

"Ahhh! I have my package now. Beautiful stuff, lovely packaging- everthing so nice. A lady named Ruth gave me (free) two additional rhyzome chips she thought would work better than the ones I had ordered. Whoever heard of that courtesy and customer service? Outstanding!"

Erin R. ---- Loveland, OH

"My husband recently purchased several pots, cork mounts and other supplies for my birthday. I am delighted with all, especially the orchid pots! I have just spent 2 hours looking through your website and taking notes to share with orchid club members. I LOVE your site, products, prices, and information - I will definitely refer you to others and you can count me as a very happy new customer! Thanks so much!"

Dale M. ---- Stafford Springs, CT

"The pots and plant labels arrived today and they look great, thanks for your prompt and efficient service! "

Stephanie F. ---- Washington, D.C.

"I received my order on the 13th.....finally did some repotting yesterday....mostly phals...( ordered 12 Scoop Select-A-Blend ) mix....was great....I liked my choices for the mixture.....for cats I will just add lava rock & maybe more aliflor....I will tout your website at our next NOS (Society) meeting as I now have first-hand info to pass on.....thanks for a great idea.....will try another concoction soon... "

Marilyn M. ---- Naples, FL

"Hey guys, I am very pleased with my order ( Paph and Phrag Classic Orchid Mix and various clear pots ) and have started repotting. I can't wait to see how they grow. Thanks so much, I'll be ordering from rePotme.com again soon."

Jay S. ---- Dunedin, FL

"Thank you VERY much for the follow up. The new orchid pots were very well wrapped and arrived in perfect condition. I like the decorative orchid pots very well. Again, thank you very much for your prompt service and checking back on shipment arrival and satisfaction. I'm just a very small enthusiast but even we need the best supplies! Your extra attention prompted my re-order. I've just ordered some potting blend (Seedling Classic Orchid Mix) and 3 more orchid pots today. I will order from rePotme.com again."

Janis B. ---- Tupelo, MS

We want our customers to be delighted with REPOTME.COM, with the choices we offer, with the value we give, and with the service we work tirelessly to deliver! We look forward to serving your needs too!

Feel free to contact us by email or by phone at 301-315-2344.