Shipping policy

International Orders
Included in our rate is the transportation cost and brokerage/clearance entry fees. However, the customer is responsible for all fees (if there are any outside of the brokerage/clearance fees), duties and taxes related to the import of products purchased from and shipped by to the customer or for the customer. You, the customer, agree to these terms & conditions when placing an international order with

Shipping and Handling
Included in our shipping rates is a handling charge for our labor and materials to properly protect and box your order. All shipping rates are based on products shipped by Inc. on its accounts. Requests for shipping on customer accounts or signature required will be handled only upon communication and approval by us. These special arrangements will incur a separate handling fee for properly protecting and boxing the order, which will be communicated prior to purchase. For complete details on our shipping terms and to understand your responsibilities please see our Shipping FAQ.

Damage can occur during shipping. Should items purchased be damaged upon delivery it is your responsibility to immediately communicate that to us and retain the damaged item and the container it came in (with packing materials). We will investigate the situation and refund or replace said item at our option in communication with you. If the item was shipped by us on our account, we will take responsibility for the damaged item, shipping the replacement item or providing a refund. If the item was shipped on your account, you will be responsible for recovering damages from the carrier/shipper. We will of course assist in the replacement of said product once it has been paid for and shipping arrangements have been made by you.

Free Shipping Promotion
Free shipping is subject to certain restrictions as follows:
Offer applies only to the Contiguous United States and is for deliveries in the lower 48 States
International orders are not included
Special shipping areas ( APO, AE ) are not included in Free Shipping promotions.
Additional handling fees may apply should weight of the order exceed 150 pounds. If so, this will be communicated by to the customer before acceptance and shipping of the order.
The number of boxes required to ship the order may require additional handling fees, and if so will be communicated by to the customer before acceptance and shipping of the order.
Free Shipping promotions are not redeemable for cash or credit toward any purchases.
Orders placed which include Free Shipping are only available on the website or over the phone with employees. Does not apply to wholesale orders.
The offer of Free Shipping is subject to change at any time and subject to expiration at any time by
Cancelling items or changing the recipients shipping address may effect order eligibility for the Free Shipping offer
In certain instances, additional special handling fees may apply and if so, these would be communicated by to the customer before acceptance and shipping of the order
Customer will not receive Free Shipping if items are cancelled that bring the total order amount below the offer threshold
The shipping method will be by Ground as determined by
Free Shipping promotions are not retroactive and can't be applied to orders placed before or after the promotional dates specified.