Early last year
all 3 of my orchids were infested with some sort of insect that was eating at their roots. My plants were starting to die, and I was desperate to find a solution. I called rePotme and asked for guidance and not only did the person I spoke with talk me through step-by-step on how to re-pot and clean my orchids, they helped me choose a substrate that would be best for my Phals. I followed the advice and ended up having to remove nearly all the roots on two of my Phals. I didn't have much hope for them, but they recovered BEAUTIFULLY. Now over a year later they have all grown so much and have flowered and put out tons of new leaves and roots. I just wanted to show my gratitude by writing a review because I honestly thought I was going to have to give up on my orchids. I am very thankful for the help I received through rePot me, as well as the high quality product I purchased to re-pot my orchids.Thank you and happy holidays!With gratitude,
Alli G. --- Lockport, IL
From beginning to end
rePotme has created a customer EXPERIENCE that is superior and delightful.The informative website contained many articles and videos that were extremely helpful to me as an orchid novice. There, I was guided to a potting mix (one of many!) that I wanted to try out. I also appreciated the daily deals and the $1 items. The checkout process was a breeze, and I especially enjoyed the fact that I could sign on with my Amazon account and did not have to create a brand new account.When I realized I had inadvertently omitted something from my order, the response was prompt, and the service was excellent. rePotme easily combined my orders while only charging me for shipping once.The items were shipped out quickly (same day!) and arrived sooner than expected. When I opened the bag of Phalaenopsis Monterey Gold Imperial Orchid Mix, it smelled wonderfully earthy, green, and fresh. The moss was high-quality: soft and with long strands. My Phal orchids look so much happier being repotted in them. I also used the handy plant labels to help me remember when I need to repot again!The clear pots I purchased are sturdy and drain very well. In addition, I appreciated how the orchid stakes are coated in plastic with a rubber tip (no more sharp points!). It's clear that all of rePotme's products are of high quality.I can definitely say that rePotme provides an exceptional experience for its customers.
Pauline L. --- Somerville, MA
Yes, I received the potting mix and I have to say that it is wonderful!! I was skeptical to spend a little extra money for bark mix when I can go to Lowe's and get it for a fraction of the price. But...your mix speaks for itself! So clean, nice and easy to work with. It's the best and I plan on buying from you all again and again. Thanks so much!!
Alicia S. --- Morehead, KY
A few weeks ago
I acquired numerous rare terrestrial orchid bulbs. These orchids are rare and the only articles that I could find were over 100 years ago from different research articles.Putting all this necessary information together as to what type of soil requirements, drainage and light I got a excellent idea as to the makeup of the type of potting soil these terrestrial orchids required.You had every type of soil, stones, granite etc.You mixed them all together as per my instructions. When received, I planted each tuber into your special mix. Last night, 5 of the 7 orchids popped through the mix. The other two are just about to follow.I cannot thank you enough for your assistance in helping me prepare this special mix. These bulbs have cost me over $100 each. I feel confident that with proper care they will mature rapidly. I look forward to doing continuing business with you.
Moe L. --- Montreal, Canada
Yes I received the Quantum
It was in perfect condition. I use purified water that has been purified by reverse osmosis and needed something that would replace helpful ingredient's. I am also using the Quantum on my Hoya and Christmas cactus'. It is the first time in 5 years that my Hoya has bloomed. The Christmas cactus is growing like crazy. My orchids are loving it! They just keep blooming and developing new leaves. Amazing product. Thank you.
Jayne S. --- Springboro, OH
I have received my new Carousel Orchid Pot and Saucer in Orange Amber. I love it!! I would like to let you know that before I opened the wrapping to each piece (wrapped separately for those who may read this), rePotme won me over. Not only did I receive it within the expected time frame, your method and precise detail to packing it impressed me the most. It may not seem important to some, but I really appreciated it and it showed to me that you truly care about your products and to providing quality customer service. Thank you. PS. The butterfly clip is so adorable. Your magnetic business card is now on my magnet board. Can not wait to repot my beautiful Phalaenopsis orchid into the Carousel. You have a very happy and satisfied new customer.
Noemia W. --- Fredericksburg, VA
This past year
I re-potted every single one of my phals to a store bought bark mix. They are now in complete distress and after speaking at length with one of your incredibly knowledgeable staff, I created a mix, re-potted every single one (!) and am hopeful that it isn't too late for them. The potting mix I ordered arrived amazingly fast and is absolutely beautiful and fresh, so, regardless of the outcome of my rootless phals, I know I've given them their best shot at healing. Fingers crossed!
Susan L. --- Guilford, CT
Yes my order did arrive, I was very impressed with the packing and every pot was intact. Every piece is very pretty. The soil is very different from what I am use to seeing in supermarkets or home improvement centers. Have been looking at your website for a while but when my orchids started showing signs of illnesses after repotting in some home improvement dusty mix it was time to give you a try. So glad I did. Repoted my orchids and African violets and in ten days my plants are looking better. The person who took my order on the phone was very helpful. Glad I found your website. Thank you for a great product and the help you provided.
Mary-Grace D. --- Easton, PA
My order arrived safe and sound
The orchid that I repotted is already showing signs of a new leaf :) I haven't seen a new leaf since I got the orchid about two years ago. I'm excited to see if I get a flower at some point.Thanks for caring. You have been very responsive to my questions and it feels like you really want your customers to succeed.
Diane N. --- Lebanon, OH
for the follow up email. I received everything intact, and my orchid has improved 100 fold since changing the medium. I changed the potting medium after having the orchid for two years to a bark based mix per someones suggestion. The mix was chain store bought and my orchid started to turn for the worse almost immediately. I had never had any problems with it before. Anyway, your potting mix has brought it back to life. I am beyond pleased. Many thanks!!
Anthony A. --- Cambridge, MA
I had to write you again
to tell you that I always refer to your potting mixes as "Steroids for Orchids".Last time I wrote, I reported the new growth on my oncidiums and a need to repot them after only one year. This January, I entered my Onc. Twinkle (one of the repots) in an orchid show and am pleased to report that it was named "Most Outstanding Oncidium Alliance Entry". It had 30+ inflorescence w/20 - 25 flowers each. Quite impressive.Since I had such success with that mix and the Paph. mix, I have converted some of my Phals. to the Imperial Mix... they are showing the same results. Strong growth, good roots and spikes.Your mixes are always fresh and distinctive. I have found nothing on the market like them and recommend them to all my orchid friends. Not sure what you put in them but keep it up.
Cindy B. --- Ashland, MA
Last year I bought
my very first orchids (phals). I researched and bought the Carousel pots. I have killed pretty much every houseplant ever, but was hopeful with all the great info on your site I could do it.At any rate, after blooming was done, I was surprised to see just how fast my Phals took off in the Carousel pots. Tons of new roots, MANY new leaves (4 on the small plant, 3 on the big plant). My big Phal now has one fabulous tall, strong flower spike!I'm convinced that I *can* grow orchids now, and I'm convinced that a main part of the success is the innovative design of the Carousel pots. I'm thrilled at the new baby size, I may buy some mini-Phals this winter now that this size is available (I see them everywhere for sale in tiny, awful, closed in pots and want to rescue them :)My friends are AMAZED at my success, it seems everyone has an orchid horror story of failing to keep an orchid alive.As someone new to orchids, and keeping plants alive in general, I really love the monthly newsletters. I feel like you are my support group telling me "you can do it!".Thanks again,
M --- Washington State
My order was received
right on schedule and in fine condition. I have written before but today I wish to expand my comments and extend my thanks to everyone in your organization. All your departments can be complimented. Your products are superior to any I have ordered elsewhere. From pots to mixes, to supplies all are first rate. The mixes are clean, free of a lot of dust and washed. I am able to recommend rePotme to everyone, even those who live in an apartment and do not have access to a garden hose to clean bark. It seems like a simple little thing but it makes the difference between drudgery and ease.I have been trying your different mixes because I can see exactly what is in each one. I find that you offer mixes that conform to the current information on what orchids love and what helps them to perform well. My phals grown in the Phal Monterey Gold Imperial mix retain older leaves longer, grow more new leaves and double or branch spikes. They LOVE it. And so do I.Your website is superior for orchid care as well. I recommend it to everyone, especially new orchid growers because you offer such a wealth of information. I want to thank those executives that make the business decisions too. Your company is to be commended. It is obvious you love orchids and aim to make orchid growing an enjoyable pastime. It is because of people like you that orchids have become a passion for me. Please, don't ever change your business philosophy.Sincerely, a very satisfied customer,
Joanne G, Sherman Oaks CA
I repotted my Cymbidium after two winters without seeing any blooms after I purchased it on the clearance rack at a local hardware store several years ago. I was actually going to throw it away because it hadn't done anything in years. After repotting in your Classic Cymbidium mix it actually bloomed the second winter! I put it in one of your 10 inch Rigid Clear pots when I repotted. Picture #1 is the first time it bloomed in 2010 with five spikes. After three years, I had to use a saw to divide the solid mass of roots and I now have it in a 14 inch pot with two divisions and another 10 inch pot with one division.
I needed to repot into your 14 inch pot since it had gotten so huge in your wonderful potting mix. It went wild growing healthy roots. I love the clear pots since I can tell what the moisture level of the mix is. It has bloomed these last three years, every year since repotting it, this last year having seven spikes with over 70 blooms ( picture #2 )!
Even though a local orchid grower said I was not going to have much luck without the use of a greenhouse here in Virginia, the pot was totally crammed with healthy roots and what was left of the potting mix was still in good shape after three years. I recommend your company to anyone who asks about my orchids.
These are the steps I have taken with my Cymbidium which has always been grown in Virginia:
I move it outside in the spring as soon as the temperatures are steady in late April or early May. I keep it on a north facing deck under shade until it gets hardened off enough to move to a spot shaded by a tree that gets about a half day sun. It stays there until I bring it inside when the temperature gets below mid 40's at night. If the temperatures dip at night but are still in the 50's during the day I will bring it in and out so that it gets the most benefit from the chilled weather. This would be sometime in late September or even into October. It doesn't make for a pretty plant this way, but it produces results.When I bring it inside in the fall, it goes right into a southern exposure window where it gets full sun, once the sun gets low enough, for at least half a day. I start looking for spikes in December. I don't move it from the window until all the spikes have set their buds and are well developed. Once at least half the spikes are blooming, I will bring it into the living room for us to enjoy. It will stay in bloom for at least two months, if not three, due to the spikes developing in succession. Usually that is Christmas through February. It was in bloom January thru March this year.I typically water it once a week. I follow the practice of feeding weekly weakly. it usually gets weekly fertilization starting when I put it outside. Once it is blooming I usually don't feed it and let it be for those few months until it starts showing new bulb growth in the spring.Thank you!
Suzanne S. -- Locust Grove, Virginia
I have received my shipment
from your site and everything is great! Everything was better than I expected. The orchid pots were lovely, the potting medium was also of excellent quality and there was alot of it packed in the bags. I especially like the "gift" of the orchid clip, and other surprises. I had questions about what soil medium I should used for another orchid I had which I sent to customer service. I was sent a reply within hours and have since ordered the suggested product. My order was received very quickly and in good shape -- unlike other sites I have used. From now on I will only buy from rePotme.
Lynn M.--- Mesa, AZ
Kudos to your shipping dept
everything always arrives in perfect condition.Your FEEDME! MSU orchid fert is the best. This winter did the weakly...weekly, and had 8 phals that produced 2 spikes each. usually only have 1 a yr.Plus have 10 catts and 8 of them have produced 2 leads instead of just the 1So, thank you for great products
Richard S.--- Apple Valley, MN
Everything arrived as promised.
I had to write you and tell you how much my orchids love your mixes. The first one I tried was the Oncidium Imperial Mix. They doubled in size and needed to be repotted or divided after a year. I then tried the Phrag. mix and again, success. I just received the Dendrobium mix and will report on the outcome. As you say, You Know Mixes.Thanks for keeping your commitment!
Cynthia B.--- Ashland, MA
I have searched locally (Seattle, WA) for proper materials to repot my orchids only to be greatly disappointed. I happened upon your website and have been in heaven ever since. I recently purchased your Oxygen Core Dual Orchid Pots, Premium Strand Sphagnum Moss, Hydro Leca, Charcoal, Cork, and Orchiata Monterey Bark. All items I purchased are amazing as well as ideal for orchids...nothing compares! I was pleasantly surprised to learn that my mother, who is a successful orchidist , also purchased your pre-mixed medium as well as several supplies for her orchids and has been extremely happy with her purchases. Thank you for providing the most beautiful medium/supplies and for your stellar customer service. You truly provide quality ingredients to make the finicky orchids happy...is there anything more to say?Thank you for being a truly amazing company to do business with...every penny has been well invested and I look forward to many more transactions in the future!An Orchid (and rePotme) Worshiper,
Jamie T.--- Seattle, WA
I just wanted to thank you
for the wonderful product. I had the orchid in the picture for two years, without a bloom. I repotted the orchid this past May with your Phalaenopsis Orchid Mix, and you can see the results for yourself. Thanks!
Denise F. --- Uniontown, WA
You and your staff are terrific!
What a wonderful transaction this has been. The online ordering process was easy. When I received my e-mail confirmation I discovered I had made an error. Your contact information was readily available (not often the case with many companies now) I called, the phone was answered immediately by a gentleman who was able to correct my mistake. Within moments of the original confirmation I received the updated confirmation. The orchid pot arrived quickly and it is beautiful.In this day and age it can be unnerving dealing with some online companies. rePotme.com has restored my faith in the possibility of doing business online in an effective, personal and professional manner.
Barbara F. --- Eastville, VA
At my dentist's office
last month I was horrified to discover, pushed into a dark corner, a poor, dusty, perishing (perished?) phalaenopsis. Having been the star of one of those elaborate holiday arrangements--roses, curly willow, ribbons/bows, etc--all that was left was two flaccid greenish leaves on top among all the dried up remains. So...pitched a royal fit--how could they deliberately murder such a beautiful organism, almost changed dentists over it, and took the poor thing home.It's roots were just brown strings so I didn't hold out much hope, but I stuck it in some of your phalaenopsis mix and gave it a little Feed Me! anyway.Well...two weeks later, tiny new green leaf (!!!)Two weeks after that, another tiny new green leaf (!!!!!)Today, it really appears to be alive and actually on its way to flourishing.So, however you concoct your concoctions, I'm here to tell you, there are miracles in them.Thank you, rePotme. I'll send you a picture when it blooms.
Carol P. --- Fort Worth, TX
I am so impressed with rePotme!
I was given an orchid as a gift last September, and as a first-time orchid owner, I was totally clueless about how to care for it. When the leaves started to look a unhealthy, I did a google search and came across your website. After doing some research on your site, I placed an order with you for supplies so that I could re-pot my orchid. It has only been two weeks, but my orchid is now looking healthy and strong, which makes me so happy! I'm sure that if I wouldn't have found your site, my orchid wouldn't have lasted much longer. I look forward to seeing it bloom again this fall! Now, with the help of your website, I feel confident I can properly care for orchids, and am considering getting more of them.Thank you for your service!
Stacy C. --- Parker, CO
One of the best experiences
I've ever had ordering from an internet company -- very fast service, good packaging, the products are great -- I especially love the 5" Natural Clay Moss Accent Sculpted Square Ceramic Orchid Pot in Moss, it's beautiful and I'm going to order another one.I'll be sure to use your company again to order orchid supplies, and refer you to my friends. Keep up the good work,
Diane M. --- Albuquerque, NM
My order arrived today
and not only am I impressed with the speed of delivery, and how carefully it was all packed, but the quality of everything really surpassed my expectations. Between the supplies I ordered and your fantastic website with instructional texts, photos and videos, I feel very confident to move up to the next level of orchid growing (repotting seems scary, but now with my beautiful imperial mixes, clear pots, fertilizer, labels, etc - I am ready to take on the challenge!). I have been a successful home grower of orchids for a few years and am in the process of installing a greenhouse and I am so excited with the resource of your amazing website at my fingertips. I feel so lucky to have found you and am looking forward to purchasing all of my supplies from you in the future. Thank you for being such a fantastic company that obviously really cares about their customers!
Barbara G. --- Tucson, AZ
Thank you for emailing
to check to see how I liked my new products. I was waiting to reply becuase I just recently planted an ill orchid that I was given to rescue. I LOVE EVERYTHING I BOUGHT FROM YOU GUYS! I'm your customer for life! When I first got my orchid mix I couldn't believe how nice it was! I've never such nice moss! I have suggested you to everyone I know that grows orchids. Your products are fabulous. I love my new ceramic pots too! I have my two beautiful orchids in bloom right now in them on display. I would also like to add a comment about your customer service as well. I think you guys are AWESOME! When I send you an email you have such fast replys that sometimes I cannot believe how quickly you get back to me! I am also so pleased that I can call you and send you pictures for advice. It is so nice that your company is so people friendly and is great for begining orchid enthusiasts!P.s. I have taken on two more sick orchids and will be sending you an email soon with pictures enclosed on advice.P.s.s. You guys are really awesome!
Jennifer B. --- Charles City, IA
I'm writing to say thank you.
I've had my two orchid plants for several years, one for approximately nine years and the other for six. The younger plant is actually an offshoot of the older plant. I purchased my first orchid from a garden show. It was in bloom at the time. I wasn't sure what to do with the original bloom spike once it finished flowering, so I left it as is. Eventually a second plant grew from the tip of the spike.Until I found your website about 3 years ago, I was very limited in my knowledge of how to properly take care of my orchids. I discovered your website when I was searching for new orchid pots. Based on care advice that I found on your site, I also bought your Classic Orchid planting mix and FEED ME! MSU Orchid Fertilizer along with my new pots.I separated the two plants, and following advice from your site, I repotted my orchids in their new pots and mix and began a regular feeding/watering schedule. Eventually I also purchased a humidity tray.My orchids have thrived!! They've grown - the baby is now as big as the parent - and both regularly put out new leaves. But, and it was a big but, they still failed to bloom. I hadn't seen a bloom since the original bloom spike nine years ago. But I was determined, so this fall I religiously followed your advice, creating an environment of shortened days and lower temps in order to encourage blooming. And as you can see from the attached photos, I was successful. FINALLY!! Thank you, thank you!! Both of my plants decided to bloom and they look beautiful. I wanted to share the good news and my gratitude with you.Thanks again!
Laurie J. --- Lisle, IL
I just wanted to say thanks
for your awesome orchid products! I have recently stepped up my orchid collection, I am especially fond of lady slippers. With your imperial orchid mixes and oxygen core dual pots, I have repotted all my orchids with total confidence. There is nothing worse than spending a good amount of money on orchids and having them die. With your products I am able to buy more diverse kinds and watch them thrive knowing that I am repotting and fertilizing with such superior products. Thanks again and happy new year!!
Cheryl Lynn W. --- Chicago, IL
Thank you on 3 fronts:
A) A few weeks ago I sent a general question regarding fertilization to you and to my surprise you responded within 6 hours. I am relieved to have finally found an online retailer who actually reads and responds to customer inquiries in a timely manner.
B) My first order from rePotme.com was placed, confirmed, assembled and shipped to me in less than 12 hours!!!!!! Truly amazing.
C) I had a problem with fungus gnats around my orchids, bromeliad and dragon trees. I found the information on your website to be rather helpful as well as easy to comprehend, even for a novice orchid collector like myself. In addition, after one application of a BTI dunk and Get Off Me! the fungus gnat population has decreased in my home from approx. 30 to approx. 2. I have no doubt that with your advice and products I will have this problem under my heel shortly.Thanks a million.
Toby P. --- Mill Hall, PA
Your Oxygen Core Dual Pots are amazing. I've been using them for about 18 months now and have had extordinary results. I first used them on a phal seedling. I had two that were identical. Within a few months the plant in the oxygen core pot had several healthy new roots and the plant had doubled in size compared to the plant in the plastic orchid pot. I then tried them on 2 miltonias with identical results. The miltonia in that pot has been blooming for nearly a month now and according to the grower I purchased both plants from, shouldn't have bloomed for another 6 Months...no kidding! I'm also using those oxygen pots for my paph sanderianums which I haven't done well with in the past, but after repoting them in the oxygen core pot they are thriving. All of your products are exceptional but these pots set a new standard...they help me grow a healthier plant that matures and blooms faster and can't be over-watered. Thanks for your great products and insights.
Shayne D. --- Edwards, CO
I am absolutely thrilled with my purchases
Firstly I could not believe how fast my order was delivered. Secondly it was purely by chance that I found your website; so complete and organized....and the ceramic pots are even more beautiful than I had expected.I want to thank you for the detailed instructions as to how to repot. I was quite nervous to do it but it was easy; now I just hope my two orchids will re-bloom after cutting back the stem.Many thanks and you can be sure that I will return and recommend you to others.
Nancee H. --- New York, NY
If you grow carnivorous plants,
this is your one-stop shopping for ANYTHING you need to keep your plants thriving! Excellent choices, super fast shipping, and great customer service. A+Plants that would very much benefit your media are the following:Nepenthes, Drosera, Pinguicula, and Cephalotus. These carnivorous plants are very popular and it is a worldwide hobby but no sites offer the extent of the supplies needed other than media and pots. Specialized mixes forces us to physically go to nurseries hoping they have the mix we need in stock, then mix it ourselves. I simply don't have the time and sure I'm not alone.I have 14 plants I have invested hundreds of dollars on which includes proper lighting, etc.Besides the medium mixes you have to offer, the humidity trays are great for the Nepenthes species since they need to be pretty much soaked, yet should not be in a tray with standing water. Also, your tap water granular fertilizer is the recommended mix for all the plants mentioned above. Only a 1/4 teaspoon per gallon should be used though. It was great that the spoon that came with my fertilizer happened to be just that!
Charles B. --- Elmhurst, IL
I don't even know where to begin!
It is not often that a company impresses me the way yours has. I apologize that my review is lengthy as it comes from two perspectives - as a new orchid owner and as someone who works in ecommerce and is a long time internet shopper.I thought about getting an orchid for a very long time, but kept hearing how difficult they are to grow. I couldn't bear the thought of bringing such a beautiful plant home only to have it go about as well as my last attempt at goldfish ownership. I received my first ever orchid in March of this year for my 24th birthday.It wasn't until the flowers were gone that I realized I had to decide if I was just going to treat this plant as if it were a very long lasting bouquet and throw it out, or actually learn how to care for my orchid. Needless to say, I couldn't throw it out. I decided to learn all that I could about my "Teacup Orchid", a small pink Phalaenopsis. I spent an exceedingly long time online searching orchid care and orchid repotting, reading everything I could find.My searches led me back to your site time and time again. Eventually, I deemed rePotme.com as the best resource for my needs. I found your site to be amazingly comprehensive, but also very encouraging for a beginner - even offering plant specific information and video instruction! I felt like I could come back to your site with new questions as my knowledge and experience grew. Most importantly, your information comes across as credible and trustworthy despite the fact that you are an ecommerce site. I never felt like your resources were designed to push your product and the "contact us" messaging felt genuine - as if I could ask a question with no intention of buying a product.Of course, all of these things did lead me to purchase from your site. I did do some comparison shopping first, but nothing came close to the quality and breadth of offerings on your site. The prices were unbeatable (even if I could have found any of these things at a local nursery or ( Big Box Store ) they would have been more expensive for sure). I was pleasantly surprised that I could buy a "Junior" sized bag of orchid mix. The quality of the mix was amazing, and the "Junior" size bag was still nearly full after repotting my orchid into a 3.75" Oxygen Core Dual pot. I also want to thank you for the gift of the label and the flower clip. I didn't order any labels as I just have the one orchid, but I really felt a little like a "pro" as I proudly filled out the label after finishing my first every orchid repotting.And in case you had been wondering about your decision to offer the ability to check out with PayPal - it absolutely sealed the deal. For me Paypal does not just offer convenience, but gives me confidence to buy from a smaller internet retailer that I haven't heard of or don't know much about. Also, (to be perfectly honest) it is rare for me to pay shipping on an internet purchase. If I can't find a free shipping coupon code (or a discount equal or greater to shipping) I usually look for another site where I can get free shipping. However, I didn't mind paying for shipping on my order from your site. I don't usually receive items via FedEx either, and was expecting at least a week for delivery. I was shocked when the package arrived in less than 24 hours from when I placed the order!Receiving a follow-up note checking that I was pleased with my order (knowing full well it is most likely a triggered email - it still felt like a personal email) (( THEY REALLY ARE PERSONAL ...rePotme note )) -- that just blew me away. In the few instances I can recall that I have even received a "thank you for your order" email from other companies they are typically cold, impersonal, and pushy - as they are really "come back to our site and buy more" emails. After receiving a sincere feeling follow-up and thank you, I actually feel (for the first time) that I have found an online store that captures that feeling of a neighborhood store where you get personal treatment. I honestly thought that was a marketing myth. I don't even know of a local store where you can get this kind of service and attention, and I live in a small yuppie shoreline town in Connecticut!While my entire experience with your company has been an amazing one, it was one specific moment that compelled me to write such a lengthy review - As I set out my extra orchid mix to dry, I realized that if you hadn't offered this little piece of information on how to properly store the mix I would probably be ordering a whole new bag from you the next time I went to use it. I don't know that most retailers would have told me what to do with the left over mix to keep it from going bad. Telling me how to properly store your product may seem like no big deal to you, but it is a very big deal. It is a rare thing to find a company that truly values and demonstrates integrity. By offering more than fair prices and by being not only honest but forthcoming with information about your products it is clear that you are committed to treating your customers fairly and with respect, and these qualities are the foundation of long lasting, positive relationships.I knew back when I was still doing my research that I would be coming back to rePotme.com as I had new questions, but my experience with ordering from your company has left me excited to place my next order with you! I have already recommended your site to others, while this is not unusual for me - it is unusual that I will be able to recommend your site to both people who have never grown an orchid before and to people who are hesitant to shop online. Your commitment to customer service, education, quality, excellence, and integrity is evident in every detail - from the products, packaging, shipping, customer service, and the website and all its information. Please give my thanks and appreciation to everyone at rePotme.com!
Abby S. --- Guilford CT
on the always wonderful products, super speedy shipping, and awesome customer service. My orchids are glad to see the larger pots. They are potted in your media and fed the MSU fertilizer. They are huge with roots galore. I have already repotted one Phal., which had roots literally bursting out of its pot and climbing over the edges. Just waiting for the rest of the blooms to fall from the others, in order to repot. In addition, back in March, I bought a "Garbage / Clearance" NO ID Phal. from a store for $5, with blooms so sad and falling off, but the roots looked healthy and strong, and the plant was huge. I just can't let a good plant get thrown away. I repotted it in the Imperial Monterey Mix that I had on hand, with a sad bloom or two still trying to hang on. (I know this is a No No, but what could it hurt?) Since then, it began growing new roots and leaves. The spike even began to grow / elongate, adding new buds, and rewarded me with 7 new blooms, the size of your palm. A testament that your products work wonders.
Cindy S. --- Mattawan, MI
I received my order yesterday
and I can't wait to get my orchids repotted!You guys are like my "orchid Netflix" - one business day and I receive my package - I love it!I've been using Schultz fertilizer - can't wait to see them take off with the rePotme fertilizer.Thanks for being there with an awesome selection of supplies and great prices along with a quick delivery.A very happy customer,
Kecia S. --- Lillington, NC
The potting medium you sent is gorgeous!!
It's so superior to the bark I've been buying at Lowe's. My orchids have been doing beautifully thus far - my beginner's luck and their wonderful nature. I can't imagine what they'll do when I put them in your potting mix. It even smells fresh!! Many, many thanks. I'll be ordering from you again.
Janie M. --- Atlanta, GA
Your order arrived so fast! Once again, I believe that you have the best website, order system and delivery time of any and all Internet services (and I am including Amazon, which is also terrific!).Thanks! Your products are first rate, the service is first rate and I am one satisfied customer!!!
Betsy M. --- Williamsburg, VA
Greetings To the Staff at rePotme
I am very pleased with the results I have had with Get Off Me! It has all but eliminated mealy bugs on my phals and just about any other plant infested with them. Thank you for this excellent, non-toxic product. Please, keep thinking out of the box.Let me add that using Get Off Me! has put the fun back in growing phals and my other plants that previously would become infested with mealy bugs. I've seen fewer scale bugs as well.
Patty M. --- Cincinnati, OH
I received my order
and I am more than pleased. The ceramic orchid pots are elegantly beautiful in every way. I LOVE them! I can't stop looking at them. I will be getting more. The quality of all the items I received is just awesome. The customer service care is even better. You guys really try to take care of people. I have already passed on some things I have learned from your site. I have told all of my flower loving friends about you guys. Thanks!
Melissa N. ---- Wilkesboro, NC
She is thrilled with the orchid mix and used it ALL the next day. She thinks it is excellent material and be sure we will be back with another order. She has been collecting orchids for 41 years and said it is best mix she has ever seen.
Nancy G. -- Ellison Bay WI
I just want to thank you.
I've NEVER been able to get orchids to re-flower. Out of frustration, I bought everything from you to repot 4 that I had and with your pots, mix, instructions and hints (using stryofoam chips), they're all blooming. I'll recommend you to everyone.Thanks again!!
Rosemary G. -- Moorpark CA
I contacted rePotme
about a serious Fungus Gnat problem. They suggested I use Mosquito Bits, Get Off Me Bug Spray (because we have a dog with serious allergies) Yellow Sticky Traps and Mosquito Dunks. They warned me that it would take a while to resolve this problem and that I might have to repot my plants.Within oh about a month and a half, NO Fungus Gnats! And I didn't have to repot. They told me that I can reduce my use of Mosquito Dunks to once a month for maintenance, though I will probably continue to use the Get Off Me Bug Spray which has a pleasant cinnamon odor.
P.S. A very satisified customer --
Don S. -- Chicago, IL
Placed order on Friday at 4PM and I couldn't believe my order arrived on Saturday!! I am now at the point where I don't even bother checking any other web sites. Thanks so much!
Cathleen W. --- Medford N.J.
What can I say
if I could I would give you and your staff a big hug. I have never in all my years even working with the general public had the pleasure of working with competent and outstanding individuals like you. Thank you from the bottom of my heart for the extra potting mix. That meant so much to me, you have no idea. Everything arrived in perfect condition.Your customer forever!!!!!
Elizabeth C. --- Massapequa Park, NY
My order arrived in perfect condition
and it couldn't have been quicker!I'm pleased with the quality of your products and for your exceptional service, and I'll certainly be in touch as my orchid needs grow or need replenishing.Also, my compliments on your website -- I'm newish to orchids, and I currently have a very small collection. Your repotting instructions are amazing, and I've never seen anything about the properties of cinnamon! Thank you for your very thoughtful and informative lessons.
Joan C. ---- Brooklyn NY
for the follow-up email and for your organized and efficient business.I do a lot of ordering online, and I have NEVER had a company ask if the shipment arrived, and in what condition. The order was packed perfectly, everything arrived in excellent condition. Your merchandise is just as stated on your website. You have what I would call "A classy operation" !Keep up the good work!Sincerely,A very satisfied customer,
Ann B. --- New Franken, WI
I must say, I'm impressed!First off, my order did arrive safe and sound - it was a Mother's Day present and my mom LOVES it! I bought her a Phalaenopsis a few years ago and despite her thoughts that she would kill it immediately, she has done a wonderful job caring for it. She has experienced several bloomings, her original pot is now quite small and we plan to transplant it together once I visit her in late June. She was originally terrified of this but after showing her your tutorial, she feels we can do it. By then the current blooming will have finished.My mother was overly pleased with the pot I selected - the color and craftsmanship just tickled her. She spent about 10 minutes talking to me about the little details here and there and how it looks so good in the room. She was also flabbergasted at the amount of media she received. She expected perhaps enough to do one pot - not enough to do several! I can't wait to see the items myself and look forward to purchasing pots for my own African Violets from you when the time to repot them grows nearer.Lastly, it's amazing you send me this e-mail in light of a current situation. Back in early March I had made an online purchase from another company. By the beginning of May, I became quite concerned as I had neither received ANY contact from that company nor had I received the item I purchased. On top of that, when I checked my "order status" it had remained at pending. I sent them an e-mail to inquire as to the reasons for this and their reply was that they were out of stock of a particular item needed to make my order. No apologies or anything.That... just astounds me. They could have informed me in the very beginning! Needless to say, to receive GREAT service from you restores some of my broken faith in online shopping. I can guarantee that you have a customer for life in me, and in all of my friends! Keep up the great work!Sincerely Pleased,
Bridget N. ---- Bay City, MI
I have owned several phals
for about 6 years. One or two have not bloomed since the original purchase years ago. However, I found your website and purchased the necessary items to repot my phals. Well, let me tell you, the one that hasn't bloomed in 6 years has now put on a spike in the last week. At first I thought it was a root, but, low and behold, it is a spike. And, only after I repotted it. I must tell you that the roots were a mess, many rotted. However, I followed your online instructions as best as I could, and all are doing much better and putting on new leaves. Even the one with the new spike. Which, I found really amazing.
Bonnie L. ----- Watsonville, CA
I just wanted to report wonderful results
with the Get Off Me product I purchased. The scale have dried up; moreover, the roly polys that insisted on eating roots have vacated the greenhouse, for the most part. My greenhouse always smells good after an application, which has been weekly since I received the product. Thanks again!
Vanessa C. ---- Waco, TX
I received my order
and I am pleased with it. I look forward to repotting when the blooms drop off.I have combed your website and appreciate all the information you have. It is nice to have so much concisely offered in one place. This is my first orchid and I am thoroughly enjoying it. I'm sure there will be more to come and I will be returning to your website for more of your products.I grew up in a small town and appreciated the customer service the local merchants gave each customer. I got that same service when I talked with you the day I placed my order. The order was probably small by your standards but you spent a fair amount of time on the phone educating me about the care of orchids and the benefits of different products - that is a lost art these days. You will be getting a lot of positive advertising from me when the opportunity arises - I'm starting with the friend who gave me the orchid.Thanks again for your time and you will be my go-to place for future needs.
Barbara W --- Fenton, MO
for the follow-up email! Yes!! my order arrived FAST - got here yesterday and I just ordered Sunday P.M. I love shopping with you, the potting mixes are the best I have found, your shipping is fair and FAST and your customer service is the best!! Your web-site is also VERY helpful!!Wishing you a Happy New Year and continued success!!
Melanie P. --- Hoschton GA
Hi! I emailed you last spring
when I received that wonderful Monterey bark & being anxious to repot.The results have been amazing! Got summer blossoms I hadn't seen for a long time. And NOW, I have six (6)!, normally Christmas orchids budding out for the past two weeks! This has never happened before. Am praying my baby Angraecum sesquipedale will make its Christmas presence. Mama Angr left the scene quite a few years ago so baby is big enough now to take over the job she did so magnificently.Just can't thank you enough for this great new bark. It's obviously the best!I'll be ordering new Spagnum from you probably next late February 2009 as all my Phal's & Paph's need new badly. One Phal is OK & is giving me a new flower stem.Your company is the very first I've ever written to like this. Probably because you're the first I've ever felt deserved it.Thank you many times over,
Diana M. --- Spokane WA
I have to congratulate you
and your company on the best customer service I have ever had for an on-line transaction. I have lived with an APO for almost 10 years, and your company is the first EVER to send me an email confirming delivery.I'll be sure to use your company again, and recommend you to anyone I know who loves orchids.Thanks a million.
Brian E. -- U.S. Military Overseas
Thank you for checking on my order. It arrived safely Friday afternoon. Thank you for the amazingly quick order processing and shipment. I am very happy with the products (Classic Mix, FEED ME! MSU, Clear Pots) that I received. I have already repotted my Phal. seedlings. I also want to commend you on, and thank you for, the great personal service that I have received from your company. This is a rare thing in today's world. You definitely have a customer for life and someone who is spreading the word of such a great company.Thank you again,
Cindy S. --- Mattawan, MI
Once again, you have exceeded my expectations!
From the speed of processing my order to how quickly it arrived at my front door!I just threw out the remainder of a "Premium" store bought bag of Orchid mix. When I compared that one with yours there was nothing but differences! Your quality of materials far surpasses any other brand that I have ever used, it retains moisture far longer than the others, and the blend of high quality materials is beyond anything I have found elsewhere.I have a habit of purchasing mishandled Orchids from nurseries, and usually have experienced minimal growth....until I started using your mixes and (FEED ME!) fertilizer. My Cattleya that has not done anything in two years has started growing two new pseudobulbs and there is very notable root growth after a month of being re potted! And the same goes for several other Orchids in my collection! Once again, thank you! If I'm ever out your way, I will definitely stop by to thank your staff personally. You have another customer who will keep returning as long as I'm growing Orchids!
Ron B. --- Twinsburg, OH